Episodes

Part 1

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Part 2

About Gloria Osardu Ph.D.

Show Notes

All times are approximate – hh:mm

Part 1

Coming soon

Part 2

Coming soon

Part 1

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Part 2

About Richard Banfield

Richard Banfield is the co-author of Product Leadership and Design Sprints, a transformational product leader, a serial entrepreneur, an artist, and a popular keynote speaker.
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​Richard has decades of hands-on experience assembling teams and making digital products. Creating compelling vision-led solutions with bottom-line results and identifying new market opportunities is his core focus. He rolls up his sleeves and works closely with executive leadership, product teams, GTM stakeholders, and customers to objectively discover and invent the best outcomes.

Richard was born in South Africa and spent his first 30 years experiencing much of what Africa has to offer. Today, he lives with his family outside the beautiful city of Boston where he’s surrounded by some of the most creative and innovative people in the world. Being raised as an artist and educated as a scientist has given him a deep appreciation for combining evidence-based and bold experimental approaches.

Show Notes

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Part 1

Coming soon

Part 2

Coming 5/4

Part 1

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Part 2

About Susan Rice

Susan Rice leads user experience strategy, research, and design at Workiva. She has deep expertise in B2B/B2C applications and e-commerce, and is passionate about motivating and coaching team members for growth in a psychologically safe and fun environment.

Susan holds a M.S. in Human Factors in Information Design from Bentley University and a B.A. in Psychology from U.C. Santa Barbara. She’s actively involved in the UX community and has presented on Design Thinking, UX strategy and organizational change.

Show Notes

All times are approximate – hh:mm

Part 1

:01 Intro
:04 What we call ourselves
:06 State of UX
:10 Forming & leading teams
:17 Building trust with small wins
:19 Building coalitions of support
:23 Next steps for UX
:27 Impact of a UX leader

Part 2

Coming 4/6

Part 1

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Part 2

About Dan Maccarone

For the past 20 years, Dan Maccarone (@danmaccarone) has been helping startups and media companies shape their online product strategy, including Foursquare, Rent The Runway, The Skimm, Blade and Skift. His experience also includes television, music and print media, and he has worked with The New York Times, CNN, Late Night with Jimmy Fallon, Newsweek, Gawker, Saturday Night Live, Universal Music and The Wall Street Journal. One of his most noted projects was creating the original strategy and user experience for Hulu. Prior to Charming Robot, Dan co-founded the design agency Hard Candy Shell. He is the host of the podcast Story in a Bottle and the author of the book The Barstool MBA. Dan received his Master’s Degree from Columbia University’s Graduate School of Journalism and his Bachelor of Arts from Colby College in English and Performing Arts.

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Show Notes

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Part 1

:01 Intro
:02 How is running a bar like UX?
:05 Launch & Learn
:08 Evolving UX strategy at Rent the Runway
:16 State of UX
:21 Hiring UX’ers
:29 How UX evolves

Part 2

Coming 3/23

Part 1

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Part 2

About Jabe Bloom

Jabe Bloom (@cyetain) has been transforming and researching the organizational dynamics and interactions of management, design, development, and operational excellence for over 20 years as an executive, academic and consultant. As a part of Red Hat’s Global Transformation Office, Jabe’s insights and criticism are sought after by a diverse set of communities and clients. His research, constant theoretical exploration, and practical experience shape his own unique perspective, provocative insights and practical advice.

Jabe is currently in the final stages of writing his PhD dissertation at Carnegie Mellon University in Transition Design.

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Show Notes

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Part 1

Part 2

Coming 12/1

Part 1

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Part 2

About Elizabeth Rosenzweig

Elizabeth is an entrepreneur, author, and educator working on making the world a better place through projects that strengthen the user experience. Her original training in photography and graphic design was balanced by her research at the Massachusetts Institute of Technology, Media Lab where she worked on the usability of Voting machines. Prior to that, Elizabeth worked for imaging in companies such as Eastman Kodak, Agfa and DuPont before opening her consulting practice. Practicing for over 15 years, her projects have changed people’s life’s for the better. Elizabeth teaches masters programs such as Bentley University and Brandeis University and various organizations worldwide. Elizabeth is the Founder and Director of World Usability Day and author of “Successful User Experience: Strategy’s and Roadmaps” a book that brings it all together, methods, theory, design and research . https://designresearchforgood.org/

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Show Notes

All times are approximate – hh:mm

Part 1

State of UX :01
What we call what we do :02
World Usability Day :08
Design Challenge

WIMP

Ivan Sutherland

ADA
Apple & the one button mouse :24
Phone & technology usability & accessibility :25
Selling accessibility :31

UXPA Boston – Panel

Part 2

Finding the right clients :02

designresearchforgood.com
Bringing diversity to the team :03

Centers for Medicare & Medicaid Services
Meeting people where they are :05
Dealing with the struggles of design :10
Career advice :16

Part 1

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Part 2

About Amy Heymans

Amy believes that purpose driven design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000. Amy plays an essential role in Mad*Pow’s visualization of evolved health and finance systems working with organizations to form experience strategies that deliver both social impact and business results. As Chief Experience Officer for MadPow, her work empowering human-centered innovation with companies like CVS and Fidelity has helped them improve the experiences they deliver to the people they serve inside and outside of the organization, improving outcomes for all. As the chief instigator behind Mad*Pow’s Health Experience Design Conference and key contributor to Mad*Pow’s Financial Experience Design Conference, Amy has successfully brought together communities to discuss important topics, bringing inspiration and motivation in the direction of positive change and connecting disparate parts of challenging and siloed systems.

As a speaker, Amy shares her vision at influential events such as TedX, Design Management Institute, UXPA, IA Summit, Stanford MedicineX, Health 2.0, and HIMSS. She hosts the Better Experience Podcast (available on iTunes and Spotify) where she interviews leaders in design and innovation. She is a guest lecturer in Massachusetts College of Art’s Masters Program for Design and Innovation Leadership teaching classes on design thinking and designing for sustainability. She also guest lectures for BU’s MPH Program, MIT’s Systems Design Program, UNH’s Entrepreneurship Program, & Kent State’s Health Leadership Program.

With her partners Will Powley and Bradley Honeyman, Amy has grown Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies and the acquisition of Mad*Pow by TechMahindra in 2019. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Amy’s passion, energy, and commitment, and she’s been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal in 2014, MedTechBoston in 2015 and as one of PharmaVoice Magazine’s “100 Most Inspiring People” in 2018.

Amy is on the board of An Orphan’s Dream, a nonprofit organization offering an oasis for AIDS-orphaned children in Gachoka, Kenya and on the Advisory Council of Ward Infinity, a social innovation program at John’s Hopkins Sibley Memorial Hospital. She is ever curious and is now expanding her horizons through studies in Futures Thinking at the University of Houston and personally investigating the overlap of ESG and business strategy.

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Show Notes

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Part 1

Early education :01
Mad*Pow origin story :04
Commoditization of UX :08
Three types of clients :14
Risk resistance :21
Degrees & design :24

Part 2

Ethics :00
Diversity :05
Generalists & specialists :08
Future of UX :12
Co-creation :20
Neurodiversity :28
Better Experiences podcast

Part 1

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Part 2

(coming 10/13)

About April Starr

April Starr leads the Experience Research team at Motorola Solutions. Her team works to understand the complex needs of first responders in mission critical situations. April is passionate about the impact design can have in mitigating high stress situations. April has 20 years of human-centered innovation experience as a leader and practitioner on both research and design sides. She has worked across a wide range of industries including consumer electronics, automotive, telecommunications, financial services, retail, industrial products, consumer packaged goods, education, healthcare, and government. 

April’s focus over the past decade has been designing products and services with data at the core of the offering: scaling a continuous workplace measurement service, encouraging transparency in investment product sales, tools to streamline data management and analysis processes, and leveraging large scale behavioral patterns to enhance learning, to name a few. 

April teaches Service Design at Illinois Institute of Technology’s Institute of Design. She holds a Bachelor of Fine Arts in Industrial Design from Carnegie Mellon University and a Master of Design degree from Illinois Institute of Technology’s Institute of Design. In response to her husband’s death, she designed and published a series of cancer treatment worksheets to help others.

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Add your comments or questions no matter where you listen with Shuffle (for iOS and Android).

Show Notes

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Part 1

State of UX :02
UX & Agility :07
Agile Manifesto
Org structure :12
Prioritization :16
Team structure :19
Skewed expectations :26
Teaching design :29

Part 2

Creating a research curriculum :01
Critical skills :03
Honing in on the problem :06
Choosing your teachers :12
Jabe Bloom
Inspiration :14
Cancer worksheets :16
Advice for beginners :30

Part 1

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Part 2

About Dan Berlin

After providing technical support for hard-to-use systems for a number of years, Dan Berlin (@banderlin) discovered the world of user experience (UX) when he sat as a participant in a usability study. That’s when he quit his job and went full-time to Bentley University to earn an MBA and an MS in Human Factors in Information Design.

During his 13+ year UX career, Dan has lived the agency life and spent 10 of those years building the research team and practice at Mad*Pow, an experience design agency in New England. He recently started Watch City Research, a UX research consultancy outside of Boston, where he focuses on usability research in different product domains. He served on the UXPA Boston Board of Directors for eight years and served as the submission chairperson for their annual conference from 2012 to 2021. He recently edited and authored a chapter in the book “97 Things Every UX Practitioner Should Know,” and hosts a podcast as a companion to the book.

Dan also teaches in the Bentley University UX certificate program, is on the Board of Directors for the Waltham Land Trust, is advisor to the Gamma Chi chapter of the Sigma Alpha Mu fraternity at Brandeis University, and can often be found kayaking along the Charles River or hiking with his dog, Shadow.

Show Notes

All times are approximate – hh:mm

Part 1

Mad*Pow
UX Maturity – :04
Silicon Valley
Becoming independent – :10
The value of a lab – :12
The business side of consulting – :16
Pricing your work – :19
Melissa Perri
What makes an effective research facilitator – :22
Broad Institute

Part 2

Becoming a better facilitator – :01
Going off track – :05
Creating 97 Things – :07
Boston UXPA Conference
Kathy Kaiser
Creating effective conference proposals – :14
Being an effective presenter – :16
UX & CX – :18
Focus on results – :21
Interviewing as a researcher – :22

Part 1

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Part 2

About Dan Makoski

Dan Makoski (@makOski) is an executive who brings an organisation’s deepest purpose to life by weaving technology and strategy together through brilliant design.

He is currently Chief Design Officer at Lloyds Banking Group, leading a multi-disciplinary human-centered team with the singular goal of helping Britain prosper through empathetic and courageous design.

He was Head of Design at Walmart (the Fortune 1), started Project ARA at Google, designed the original Surface at Microsoft, led design research globally at Motorola, and was the first VP of Design at Capital One.

Most importantly, Dan knows seven versions of the running man.

Show Notes

All times are approximate – hh:mm

Part 1

State of UX – :00
Don Norman
Edward Tufte
Change by Design – Tim Brown
Design Lead Organizations – :04
Design in the C-Suite – :07

Frustration Growing Design – :14
Conditions for Design to Flourish – :17
Phil Gilbert
Design Thinking
John Doerr & OKRs
Kathleen McLaughlin – Business exists to serve society

Part 2

Creating Design Leadership Roles – :05
Grounded in Purpose – :08
Becoming Product Managers – :11
Future of Design at the C-Level – :12
Advice for Other Designers – :19