Episodes

Jabe Bloom – Ep 21 & (22)

Part 1

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Part 2

About Jabe Bloom

Jabe Bloom (@cyetain) has been transforming and researching the organizational dynamics and interactions of management, design, development, and operational excellence for over 20 years as an executive, academic and consultant. As a part of Red Hat’s Global Transformation Office, Jabe’s insights and criticism are sought after by a diverse set of communities and clients. His research, constant theoretical exploration, and practical experience shape his own unique perspective, provocative insights and practical advice.

Jabe is currently in the final stages of writing his PhD dissertation at Carnegie Mellon University in Transition Design.

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Show Notes

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Part 1

Part 2

Coming 12/1

Elizabeth Rosenzweig – Ep 19 & 20

Part 1

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Part 2

About Elizabeth Rosenzweig

Elizabeth is an entrepreneur, author, and educator working on making the world a better place through projects that strengthen the user experience. Her original training in photography and graphic design was balanced by her research at the Massachusetts Institute of Technology, Media Lab where she worked on the usability of Voting machines. Prior to that, Elizabeth worked for imaging in companies such as Eastman Kodak, Agfa and DuPont before opening her consulting practice. Practicing for over 15 years, her projects have changed people’s life’s for the better. Elizabeth teaches masters programs such as Bentley University and Brandeis University and various organizations worldwide. Elizabeth is the Founder and Director of World Usability Day and author of “Successful User Experience: Strategy’s and Roadmaps” a book that brings it all together, methods, theory, design and research . https://designresearchforgood.org/

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Show Notes

All times are approximate – hh:mm

Part 1

State of UX :01
What we call what we do :02
World Usability Day :08
Design Challenge

WIMP

Ivan Sutherland

ADA
Apple & the one button mouse :24
Phone & technology usability & accessibility :25
Selling accessibility :31

UXPA Boston – Panel

Part 2

Finding the right clients :02

designresearchforgood.com
Bringing diversity to the team :03

Centers for Medicare & Medicaid Services
Meeting people where they are :05
Dealing with the struggles of design :10
Career advice :16

Amy Heymans – Ep 17 & 18

Part 1

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Part 2

About Amy Heymans

Amy believes that purpose driven design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000. Amy plays an essential role in Mad*Pow’s visualization of evolved health and finance systems working with organizations to form experience strategies that deliver both social impact and business results. As Chief Experience Officer for MadPow, her work empowering human-centered innovation with companies like CVS and Fidelity has helped them improve the experiences they deliver to the people they serve inside and outside of the organization, improving outcomes for all. As the chief instigator behind Mad*Pow’s Health Experience Design Conference and key contributor to Mad*Pow’s Financial Experience Design Conference, Amy has successfully brought together communities to discuss important topics, bringing inspiration and motivation in the direction of positive change and connecting disparate parts of challenging and siloed systems.

As a speaker, Amy shares her vision at influential events such as TedX, Design Management Institute, UXPA, IA Summit, Stanford MedicineX, Health 2.0, and HIMSS. She hosts the Better Experience Podcast (available on iTunes and Spotify) where she interviews leaders in design and innovation. She is a guest lecturer in Massachusetts College of Art’s Masters Program for Design and Innovation Leadership teaching classes on design thinking and designing for sustainability. She also guest lectures for BU’s MPH Program, MIT’s Systems Design Program, UNH’s Entrepreneurship Program, & Kent State’s Health Leadership Program.

With her partners Will Powley and Bradley Honeyman, Amy has grown Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies and the acquisition of Mad*Pow by TechMahindra in 2019. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Amy’s passion, energy, and commitment, and she’s been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal in 2014, MedTechBoston in 2015 and as one of PharmaVoice Magazine’s “100 Most Inspiring People” in 2018.

Amy is on the board of An Orphan’s Dream, a nonprofit organization offering an oasis for AIDS-orphaned children in Gachoka, Kenya and on the Advisory Council of Ward Infinity, a social innovation program at John’s Hopkins Sibley Memorial Hospital. She is ever curious and is now expanding her horizons through studies in Futures Thinking at the University of Houston and personally investigating the overlap of ESG and business strategy.

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Show Notes

All times are approximate – hh:mm

Part 1

Early education :01
Mad*Pow origin story :04
Commoditization of UX :08
Three types of clients :14
Risk resistance :21
Degrees & design :24

Part 2

Ethics :00
Diversity :05
Generalists & specialists :08
Future of UX :12
Co-creation :20
Neurodiversity :28
Better Experiences podcast

April Starr – Ep 15 & 16

Part 1

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Part 2

(coming 10/13)

About April Starr

April Starr leads the Experience Research team at Motorola Solutions. Her team works to understand the complex needs of first responders in mission critical situations. April is passionate about the impact design can have in mitigating high stress situations. April has 20 years of human-centered innovation experience as a leader and practitioner on both research and design sides. She has worked across a wide range of industries including consumer electronics, automotive, telecommunications, financial services, retail, industrial products, consumer packaged goods, education, healthcare, and government. 

April’s focus over the past decade has been designing products and services with data at the core of the offering: scaling a continuous workplace measurement service, encouraging transparency in investment product sales, tools to streamline data management and analysis processes, and leveraging large scale behavioral patterns to enhance learning, to name a few. 

April teaches Service Design at Illinois Institute of Technology’s Institute of Design. She holds a Bachelor of Fine Arts in Industrial Design from Carnegie Mellon University and a Master of Design degree from Illinois Institute of Technology’s Institute of Design. In response to her husband’s death, she designed and published a series of cancer treatment worksheets to help others.

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Add your comments or questions no matter where you listen with Shuffle (for iOS and Android).

Show Notes

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Part 1

State of UX :02
UX & Agility :07
Agile Manifesto
Org structure :12
Prioritization :16
Team structure :19
Skewed expectations :26
Teaching design :29

Part 2

Creating a research curriculum :01
Critical skills :03
Honing in on the problem :06
Choosing your teachers :12
Jabe Bloom
Inspiration :14
Cancer worksheets :16
Advice for beginners :30

Dan Berlin – Ep 13 (& 14)

Part 1

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Part 2

About Dan Berlin

After providing technical support for hard-to-use systems for a number of years, Dan Berlin (@banderlin) discovered the world of user experience (UX) when he sat as a participant in a usability study. That’s when he quit his job and went full-time to Bentley University to earn an MBA and an MS in Human Factors in Information Design.

During his 13+ year UX career, Dan has lived the agency life and spent 10 of those years building the research team and practice at Mad*Pow, an experience design agency in New England. He recently started Watch City Research, a UX research consultancy outside of Boston, where he focuses on usability research in different product domains. He served on the UXPA Boston Board of Directors for eight years and served as the submission chairperson for their annual conference from 2012 to 2021. He recently edited and authored a chapter in the book “97 Things Every UX Practitioner Should Know,” and hosts a podcast as a companion to the book.

Dan also teaches in the Bentley University UX certificate program, is on the Board of Directors for the Waltham Land Trust, is advisor to the Gamma Chi chapter of the Sigma Alpha Mu fraternity at Brandeis University, and can often be found kayaking along the Charles River or hiking with his dog, Shadow.

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Show Notes

All times are approximate – hh:mm

Part 1

Mad*Pow
UX Maturity – :04
Silicon Valley
Becoming independent – :10
The value of a lab – :12
The business side of consulting – :16
Pricing your work – :19
Melissa Perri
What makes an effective research facilitator – :22
Broad Institute

Part 2

Becoming a better facilitator – :01
Going off track – :05
Creating 97 Things – :07
Boston UXPA Conference
Kathy Kaiser
Creating effective conference proposals – :14
Being an effective presenter – :16
UX & CX – :18
Focus on results – :21
Interviewing as a researcher – :22

Dan Makoski – Ep 11 & 12

Part 1

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Part 2

About Dan Makoski

Dan Makoski (@makOski) is an executive who brings an organisation’s deepest purpose to life by weaving technology and strategy together through brilliant design.

He is currently Chief Design Officer at Lloyds Banking Group, leading a multi-disciplinary human-centered team with the singular goal of helping Britain prosper through empathetic and courageous design.

He was Head of Design at Walmart (the Fortune 1), started Project ARA at Google, designed the original Surface at Microsoft, led design research globally at Motorola, and was the first VP of Design at Capital One.

Most importantly, Dan knows seven versions of the running man.

Show Notes

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Part 1

State of UX – :00
Don Norman
Edward Tufte
Change by Design – Tim Brown
Design Lead Organizations – :04
Design in the C-Suite – :07

Frustration Growing Design – :14
Conditions for Design to Flourish – :17
Phil Gilbert
Design Thinking
John Doerr & OKRs
Kathleen McLaughlin – Business exists to serve society

Part 2

Creating Design Leadership Roles – :05
Grounded in Purpose – :08
Becoming Product Managers – :11
Future of Design at the C-Level – :12
Advice for Other Designers – :19

Ahmad Alhuwwari – Ep 9 & 10

Part 1

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Part 2

About Ahmed Alhuwwari

Ahmed Alhuwwari (@alhuwwari), started and manages the UX practice at Orange Jordan.

He got his Master’s in Australia, and worked in UX there and in Germany before returning to Aman, Jordan to help grow UX in the Arabic world.

With over 14 years of dedicated focus in information architecture, visual design, and interface design, Ahmed is a UX leader, teacher, coach, mentor, and speaker.

Show Notes

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Part 1

State of UX; Arabic World & Rest of the World – :05
Orange Jordan (Arabic language site)
Career Foundry
Ahmed’s online UX course (link coming soon)
Evolution of UX in the Arabic World – :11
Nielsen Normal UX Maturity Model
Building UX at Orange Jordan – :15
Balancing Urgent & Strategic – :21
Global Guidelines and Local Customization – :32

Part 2

(Show notes coming soon)

David Dylan Thomas – Ep 7 & 8

Part 1

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Part 2

https://youtu.be/PIFYrIs80f4

About David Dylan Thomas

David Dylan Thomas (@movie_pundit), author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers workshops and presentations on inclusive design and the role of bias in making decisions. He has presented at TEDNYC, SXSW Interactive, Confab, An Event Apart, LavaCon, UX Copenhagen, Artifact, IA Conference, IxDA, Design and Content Conference, Emerging Technologies for the Enterprise, and the Wharton Web Conference on topics at the intersection of bias, design, and social justice.

Design for Cognitive Bias

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Show Notes

All times are approximate – hh:mm

Part 1

State of UX – :02
Design & Content Conference
How Traditional Design Thinking Protects White Supremacy
Power & the Design Process – :05
Mike Monteiro – Ruined By Design
Using Design to Mitigate Bias or Use It For Good – :10
Obstacles to Bias Training – :15
Mike Monteiro – My People were in Shipping
How You Know You’re Helping – :17
Getting Buy-In – :19
Loss Aversion Bias – :20
Arc of Accessibility & Bias – :23
Licensing Designers – :25
Power Literacy – :30
Margot Bloomstein @mbloomstein
Our Power as Designers – :33
JT Cobell
Never Again Pledge
Standing Up – :38
Algorithmic Justice League
UX & Content Slack
Design Justice

Part 2

A Book Apart
Bias workshop content – :00
Guiding groups through the conversation – :06
Moral hazards of game play and goal settings – :07
Creating a safe environment – :10
Luna Jimenez Institute
Three rules of productive discourse – :11
Brave spaces – :13
Wil Reynolds
Spotting harm – :15
Growth Mindset
Being human at work – :19
Is remote work improving diversity? – :24
LinkedIn post about drinking water during zoom interview
What’s next? Being a bias informed leader – :30

Margot Bloomstein – Ep 5 & 6

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Part 2

Margot Bloomstein (@mbloomstein) is one of the most prominent voices in the content strategy industry. She is the author of the critically acclaimed Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap and the industry mainstay Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project. She is also the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston.

For more than 20 years, Margot has taught workshops, keynoted conferences, and advised marketing teams around the world. She developed the popular message architecture-driven approach to content strategy and created BrandSort, a tool embraced by consultancies to help organizations clarify their communication goals. Her clients include the American Montessori Society, Harvard University, Fidelity, Lovehoney, Scholastic, Sallie Mae, Timberland, and the Rhode Island Public Transit Authority.

A participant in the inaugural Content Strategy Consortium and featured speaker at SXSW, Margot advises Women Talk Design, a platform for speakers in design, and teaches in the content strategy graduate program at FH Joanneum University in Graz, Austria. She lives outside Boston and lectures around the world about brand-driven content strategy and designing for trust. 

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Buy at The Silver Unicorn (Acton, MA)

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Show Notes

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Part 1

State of UX – :02
Making room for more voices – :05
Balancing user needs and brand needs – :07
What is culturally appropriate for an organization – :13
Pushing back – :15
Dealing with burnout – :27

Part 2

Clear language builds confidence – :00
Nicole Fenton
NIH Clinical Trials
Getting buy-in for the work – :12
Design literacy – :15
Adjusting language to maturity – :20

Brian Kalma – Ep 4

Brian (@krianbalma) started at Zappos back in 2002, where he served as the Head of Marketing before until 2010. Brian was then the Lead of UX design at Gilt Groupe, and later founded Snipwits, which was acquired by Gemvara, where he served as Chief Experience Officer. Brian found himself continuing his passion of helping people live better lives and helping other businesses make an impact. He did that through the launch of his own user experience consulting firm called GetGlorious and worked as a Design Chief at a startup incubator where he was angel investing and startup advising. Brian returned to Zappos, using his knowledge of business and applying it as the Entrepreneur in Residence. 

Brian Kalma has also co-founded WonderMile and Dough, and also served as Advisor at Flybridge Capital Partners. 

Show Notes

All times are approximate – hh:mm | No links are sponsored

Brian’s background – :01
Company alignment – :06
Metrics – :10
Speaking to business – :14
State of UX – :19 | Shopify
UX tug of war – :23
Intuition & process – :24
How do you learn – :26
UX’ers should run a business – :29
Startup vs. big co? – :32
Efficiency vs. Experience – :33 | Calendly doodle x.ai